Privacy Policy
Last updated: November 2025
1. Introduction
Akili Soft Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AKILI SOFT ERP service. Please read this privacy policy carefully.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account information (name, email address, company details)
- Business data entered into the ERP system
- Payment and billing information
- Communications with our support team
- Usage data and analytics
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues and security threats
4. Data Storage and Security
We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers with encryption both in transit and at rest. We regularly review and update our security practices to ensure the highest level of protection.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- With your consent or at your direction
- With service providers who perform services on our behalf
- To comply with legal obligations
- To protect the rights and safety of Akili Soft Limited and others
- In connection with a merger, sale, or acquisition
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict processing of your data
- Export your data in a portable format
- Withdraw consent at any time
7. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you close your account, we will delete or anonymize your data within a reasonable timeframe, unless we are required to retain it for legal or regulatory purposes.
8. Cookies and Tracking
We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our service.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that your data receives adequate protection.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Akili Soft Limited
Email: info@akilisofterp.com
Phone: +255 690 300 300
Address: Dar es Salaam, Tanzania